How To Fix Diablo Immortal Not Working

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Credit: Blizzard Entertainment

If Diablo Immortal not working on your PC or phone is causing some hurt, there are a few things that you can do to fix the problem.

Being a new game, Diablo Immortal has its share of issues and bugs. While some players are enjoying Diablo Immortal with friends, others are complaining that the game is not working for them, especially Samsung-Exynos device owners. Connection errors and the occasional crashing are some other issues that have been reported by users.

In this guide, we will show you how to fix Diablo Immortal not working on your PC or smartphone. Let's get started!

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How To Fix Diablo Immortal Not Working On Android Or iOS Devices

We know how frustrating it is when you install a new game all excited to play it only to find out that it doesn't work. If this is the case for you, then we have a few tips that you can follow to get Diablo Immortal working.

To fix Diablo Immortal not working on your smartphone, you need to do the following:

  1. Make sure your device meets the minimum requirements to run Diablo Immortal
  2. Also, make sure your device's operating system is up to date
  3. Restart your device
  4. If you were in the Diablo Immortal Alpha or Beta, the devs recommend uninstalling the old version to fix the issue
  5. For users on an Android device, access your app storage in device settings and clear the Diablo Immortal app cache/data
  6. If the problem persists, uninstall and reinstall the game
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If you are still having problems with Diablo Immortal, then you can contact Blizzard Support to see if they can help you out. Hopefully, they will patch the game asap and you will be able to enjoy Diablo Immortal.

How To Fix Diablo Immortal Not Working On PC

Diablo Immortal is also available on PC - in Open Beta. However, there have been reports of the game cannot be launched on PC for some users. When they try to launch, the Battle.net application prompts that they can't play the game yet.

Outdated, corrupted, or missing Battle.net folders or files can be causing the issue with the Blizzard application and game clients. If you are facing the same issue, you can fix it by following these steps:

How To Fix Diablo Immortal Not Working On Windows

  1. Close Blizzard processes.
    1. Press Ctrl + Shift + Esc to bring up the Task Manager.
    2. Click the Processes tab.
    3. Select all Agent, Blizzard Battle.net desktop app, and game processes, and click End Process.
  2. Navigate to the folder containing the Battle.net directory:
    1. Press Windows Key + to open the Run dialogue.
    2. Type C:\ProgramData\ into the Open field and press Enter.
  3. Delete the Battle.net folder.
  4. Run Battle.net and update the game to see if the issue persists.
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If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time. If all else fails, you can reinstall the game. If nothing solves the issue then you can contact Blizzard Support to see if they can help you out.

How To Fix Diablo Immortal Not Working On Mac

  1. Use Activity Monitor to quit all Agent, Blizzard Battle.net desktop app, and game processes.
  2. Using Finder, click the Go menu and select Computer.
  3. Navigate to the /Users/Shared/Battle.net/Agent directory.
  4. Delete agent.db and relaunch the Blizzard Battle.net desktop app.
  5. If the issue continues, delete the Agent folder inside the Battle.net directory and relaunch the Blizzard Battle.net desktop app.
  6. If the issue persists, go back to the /Users/Shared directory and delete the Battle.net folder.
  7. Launch the game using the Battle.net desktop application.
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If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time. Your last resort is to reinstall the game. If nothing solves the issue then you can contact Blizzard Support to see if they can help you out.