PS Plus code not working: How to fix problems when redeeming a code on the PS4

If you've just bought a new PlayStation 4 for recent games like The Last of Us 2, you might now be wanting to start playing more online multiplayer games such as FIFA 20 or Call of Duty: Modern Warfare.

To do so on the PS4, you need to be a member of PS Plus- PlayStation's subscription service that gives you access to the PlayStation Network (PSN).

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You may also want to top up your PlayStation Wallet to buy the latest games digitally.

However, when you go to enter the code on the PlayStation Store, you may run into some issues with redeem the code. Here's what to do if your code isn't working.

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How to fix a broken PS Plus Code

Before figuring out whether the code is broken, there are some checks you should try to make sure that its a faulty code.

Check the length of the code

The PS Plus code will always consist of 12 Digits, and so make sure your code is 12 Digits before entering the code.

Check the voucher code's region

If you have a physical voucher code, there will be a small flag in the corner of the voucher. Make sure the flag matches up with the region of your PSN account.

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If you don't know what region your PSN account comes under, if you go to your Account on the PlayStation website, you can check your Account Details to see the country/region your account is registered under.

Check your account isn't a Child Account

If your account is registered as a child account, you cannot add any funds to your account. Instead you would have to go through the Family Manager account, who can add funds to the account for you, as well as set up a monthly spending limit.

Check your account funds

It may be that your voucher has already been redeemed, or that an error message displayed incorrectly and you already have the funds in your account.

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If you already have money in your PlayStation account, make sure the total amount will not exceed £120, as this is the maximum your account can hold.

Contact PlayStation

Unfortunately, there will be times when you code is faulty, incorrect, or stolen. If this is the case, the only option you have is to contact PlayStation with proof you have not yet redeemed the code. You can contact PlayStation to this here.

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