Bought the wrong version of Pokemon Sword and Shield Expansion Pass: How to contact Nintendo, ask for a refund for your mistaken purchase, and make sure you buy the right version before buying the Isle Of Armor DLC

If you’ve accidentally purchased the wrong version of the Pokemon Sword and Shield Isle Of Armor DLC, here’s what you need to do in seeking a refund…

by Rob Leane
pokemon sword and shield isle of armor bought wrong version contact nintendo mistaken purchase refund

The Pokemon Sword and Shield Isle Of Armor DLC has arrived on the market, but there’s been a slight snag for some players – we’ve heard reports that a few people have accidentally bought the wrong version of the Expansion Pass, winding up with an incompatible add-on and a lighter wallet.

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It’s worth remembering that Pokemon Sword and Pokemon Shield are subtly different games, so you need to buy the right version of the Expansion Pass to ensure you buy the Isle Of Armor DLC in a way that will actually work with your copy of the base game.

Keep reading to learn how to check which version you need to buy, and what to do if you’ve accidentally bought the wrong version of the Pokemon Sword and Shield Isle Of Armor DLC Expansion Pass.

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How to make sure you buy the right version of Pokemon Sword and Shield Expansion Pass, Isle Of Armor DLC

If you haven’t yet bought the Isle Of Armor DLC and the Pokemon Sword and Shield Expansion Pass that it comes in, don’t fall into the same pratfall as some other players!

Before you head to the eShop on your console to buy the Expansion Pass, first have a look at your copy of the base game. As long as you already own the main game, it should be visible in one or two places.

On your homepage of the Nintendo Switch console, or inside the ‘All Software’ folder, you’ll see the main game. It will clearly be labeled as either Pokemon Sword or Pokemon Shield, so make sure you buy the Expansion Pass for the version of the game that you own!

To put it even more simply: if you have Pokemon Sword, you need to buy the Pokemon Sword Expansion Pass; but if you have Pokemon Shield, you need to buy the Pokemon Shield Expansion Pass.

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Can you get a refund if you buy the wrong version of the Pokemon Sword and Shield Expansion Pass, Isle Of Armor DLC?

If you’ve accidentally bought the wrong version of the Pokemon Sword and Shield Expansion Pass, in a rush to get the Isle Of Armor DLC, the bad news is that Nintendo does not generally offer refunds for mistaken purchases.

The good news, however, is that Nintendo seems to have taken note of the problem and is encouraging people to get in touch with customer support if they’ve bought the wrong version of the Expansion Pass.

All you can do right now is contact Nintendo and let them know that you’re in this situation: click this link to head to the official Customer Support page, where you’ll be asked to select your region.

Keep clicking through until you see ‘General Customer Service’ as an option, where you should be able to send a message to Nintendo and ask for a refund.

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Rob Leane