NHL 23 crashing: How to fix crashing issues on Xbox, PS4 and PS5

NHL 23 crashing: How to fix crashing issues on PC, Xbox and PS5

If NHL 23 crashing is ruining your game, we can help!

The latest version of EA Sports’ ice hockey franchise is finally here and it’s already got some cool new features, including a much-needed overhaul of the AI. However, the excitement of the latest NHL instalment has been dampened somewhat by the number of bugs that have been cropping up.

While the NHL 23 installation error and the unable to connect to the EA server error are two of the most common issues that gamers encounter while playing the game, NHL 23 crashing is the worst problem that gamers have to deal with.

If you are experiencing NHL 23 crashing issues, then we’ve got the solutions for you.

How to fix NHL 23 crashing

Crashing is something that we all have experienced in various games. We have seen it happen in recently released titles such as Modern Warfare 2, Overwatch 2 and Madden 23. That means, it is not a new problem and we already have some working solutions for it.

Most of the time, this is caused by outdated software. So we recommend you start by making sure your OS as well as the game is fully updated.

How to fix NHL 23 crashing on Xbox

The crashing issues on Xbox usually happen when players attempt to play the Franchise Mode or Be a Pro Mode. It either crashes out to the Xbox dashboard or the Xbox system fully shuts down. We have found some troubleshooting tips that worked with NHL 22 crashing on Xbox, so hopefully, they'll work for NHL 23 as well.

  • Remove any connected device or additional USB's from the console then restart the Xbox and see if it solves the issue. We've seen some controller charging docks conflict with games in the past that lead to performance issues.
  • Clear up room on your hard drive if it's close to being full.
  • Go to Settings and then turn graphics from performance mode to image quality and see if it makes any difference.
  • Clear up room on your hard drive if it's close to being full.
  • Clear the MAC Address. To do that navigate to SettingsNetwork Settings > Advanced Settings > Alternate MAC address, and select Clear. Once that's done, restart your Xbox.
  • If you use an external hard drive, check to see if files are located on both drives. If so, you'll need to uninstall all the files from both drives and re-install. Make sure before you re-install, you enable all post-installation updates to go to the same drive. If you continue to experience crashes, try installing the game to the internal drive with the external drive detached.
NHL 23 crashing: How to fix crashing issues on Xbox, PS4 and PS5
click to enlarge

How to fix NHL 23 crashing on PS4 and PS5

If you are experiencing NHL 23 crashing on your PS5, then the solution is to clear your console cache. It's worth emphasising that doing so will not delete any of your saved data from the game. To clear the cache on your PS5, follow the steps below.

  • Start by turning off the console fully. This means a proper switch-off, rather than using Rest Mode.
  • Wait for twenty seconds or so, and then unplug the console from the mains power supply.
  • Leave your PS5 unplugged for a couple of minutes.
  • After this time has elapsed, plug the console back in, and power it up.
  • Try relaunching NHL 23 to see whether the issue is resolved.

In case the issue persists, try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. To delete saved data, navigate to Settings/Storage/System storage/Saved Data, locate NHL 23 and delete the saved data.

Hopefully, by the time you've reached this point, you have successfully stopped NHL 23 from crashing. If it remains a problem, then it's probably time to contact EA for further help. You can reach them on Twitter via @EAHelp or their support website.

NHL 22 had crashing issues and EA fixed the problem by rolling out a patch following the public outcry. So, report the bug and if it is an issue with the game's code, we can expect to see it get patched out as soon as possible.

For more articles like this, take a look at our Gaming page.