Xbox Series X/S controllers keep disconnecting, and Microsoft is aware of the problem

While the next-gen consoles are both technological masterpieces that are among the best ways to play games in 2021, the PS5 and Xbox Series X still have their issues.

Sony is working hard to fix some of these problems, including patching one pretty huge issue in its latest update. Alongside the various fixes Microsoft has implemented since the launch of the Xbox Series X in November, it has now commented on a known error with the Xbox Series X/S controllers.

Here's the latest on the Xbox Series X/S controller disconnection issue.

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Microsoft comments on Xbox controller problem

In its recent Xbox Insider Release Notes update, Microsoft commented on the known issues it is currently working towards fixing.

The main problem Microsoft said it is still tracking concerns the Xbox Series X/S controller. "We're aware some users using an Xbox Series X/S controller are seeing it lose sync with the console," the company said.

A Microsoft Community forum post concerning the Xbox Series X controller disconnection issue has attracted 60,000 views since November, along with over 2700 other users stating they have the same problem.

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How to fix Xbox Series X controller disconnection

While Microsoft is now aware of this problem and its Xbox engineers are actively working on a fix, there are some things you can try to fix this problem on your own.

In its Xbox Insider update, Microsoft suggested users try reconnecting the controller to the console using a USB connection if possible. It also recommended Xbox owners reboot their Series X/S and re-sync the controller.

We'd also suggest that Xbox owners should check to see that their Xbox controller is running on the most up-to-date firmware. To do this, go to Settings > Devices & Connections > Accessories > Menu (The Three Dots) > Firmware version. If it says 'No update available, then your controller is up-to-date, otherwise click Update Now.

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