The Steam Deck is a great little machine, perfect to play some games when you do not want to sit in front of your PC or, perhaps, are looking for something to play while on the way to work. But, sometimes, we might feel unsatisfied with it and wonder how and if we can give it back. Let's take a look at the Steam Deck return policy then.
Valve's portable console was released in 2022, first by order only and then available to more and more users as time went on. Overall, consumers seem to be satisfied by the games available on it (such as Valorant) and its performance on titles such as Wild Hearts.
But if you want to send it back (and maybe wait for Steam Deck 2), you want to know all about the Steam Deck return policy.
Steam Deck return policy
Valve offers a simple policy: a 14-day "no questions asked" full refund after you received the product.
The policy also applies if you bought it for someone else, as long as the desire to have a full refund is expressed unequivocally. The return program may not be available if the Deck has been modified, abused, or is otherwise no longer in new condition.
The company also mentions that the best way to express your wish to revoke your purchase is by using the online button provided on the website, rather than sending an e-mail or any other means.
To return your Steam Deck for a refund, go to help.steampowered.com and simply log in there with your Steam user account. Next, select the order you wish to cancel and the problem you are having, then press the button labelled "I'd like to request a refund".
Steam Deck hardware
All models of the Steam Deck come with an AMD Zen 2 processor, capable of 2.4-3.5GHz of power and up to 448 GFlops FP32, along with a GPU 8 RDNA 2 CUs, 1.0-1.6GHz (up to 1.6 TFlops FP32).
The main difference is in the storage options which are the following:
- 64 GB eMMC (PCIe Gen 2 x1)
- 256 GB NVMe SSD (PCIe Gen 3 x4 or PCIe Gen 3 x2)
- 512 GB high-speed NVMe SSD (PCIe Gen 3 x4 or PCIe Gen 3 x2)
All models seem to have the same storage speed, according to the performance tests done by Valve.
If you're interested in more tips and tricks about the Steam Deck, check out our guide on how to change the controller order.