PS5 Stuck On Please Wait: How To Fix PS5 Game Update And Loading Not Working

As lovely as the PS5 is, it does occasionally get stuck on a 'Please Wait' screen. This can happen in a variety of circumstances, but most commonly, it happens when you are trying to perform a game update, or when trying to load a game. While technical hitches are an almost unavoidable aspect of owning a modern games console, they are still immensely irritating when they appear.

If this happens to you, you have a few options, in an effort to get past this screen. That's what we'll be covering next.

How to fix PS5 Stuck on Please Wait

If you get stuck on the Please Wait message, the first thing to do is wait for a few minutes, to see if the situation resolves itself. But if you've given it a minimum of five minutes, and nothing is happening, then more drastic action is most likely needed. Here's what to do next:

  • Start by switching off your console. Make sure this is a full power down, as opposed to Rest Mode. To do this, hold down the power button, and keep it held down until you hear it beep twice.
  • At this point, once the console is off, we'd recommend unplugging it from the wall for another five minutes, before attempting to reboot.

This may be enough to resolve your issue. But for some users, this problem is more of a recurrent issue. In this situation, there are some additional steps to take.

PS5 Stuck On Please Wait
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Credit: Sony

When it's a recurring issue

  • Repeat as above, but when switching your PS5 back on, keep the power button held down for seven seconds, until you hear the second beep.
  • This will put your console in Safe Mode.
  • From here, select Option 5 - Clear Cache and Rebuild Database, and then select Rebuild Database. According to Sony, this will scan the drive to create a new database of all content on your system.
  • If this doesn't resolve the problem, then you may need to consider pressing the nuclear button, and performing a factory reset on your console. This is Option 6 - Reset PS5 in Safe Mode. This will also clear all user data, so it is a last resort. If you are a PS Plus subscriber, you can back up your data to the cloud.

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If none of these options resolves the issue, then it's time to contact PlayStation Support. A hardware repair may be required, but they'll be best placed to advise you on that.

Can I do anything to avoid this in the first place?

Without a definitive cause for the issue, it is difficult to guarantee any course of action will prevent you from experiencing this issue. But there are definitely a few things you can do to keep your PS5 in optimum working order.

The first, and most obvious thing to do, is to make sure you download any pending updates for your console. Updates are often delivered to improve system stability, or fix known issues. So it's important to keep your console updated.

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It's also important to turn off your console properly. If you don't, you run the risk of corrupting data, or losing game progress. So try to avoid any rage quitting.

For more articles like this, take a look at our How To and PlayStation page.