Sony's latest innovation, the PlayStation Portal, initially known as Project Q, is finally in the hands of gamers. However, a common challenge many face is the PlayStation Portal not connecting to PS5.
Securing a stable connection, ideally with a minimum speed of 15 Mbps, between your PS5 and PlayStation Portal is crucial for an optimal gaming experience. This becomes particularly challenging when using the PlayStation Portal away from home, where network conditions might vary. Worry not; we're here to help.
In this guide, we will walk you through a series of straightforward steps and troubleshooting tips to help you fix this connection issue. While you are here, make sure you check out our tips to maximise the battery life of PlayStation Portal.
How to fix the Playstation Portal not connecting to PS5 issue
To fix the issue of the PlayStation Portal not connecting to the PS5, ensure Remote Play is enabled and tweak Rest Mode settings. This involves keeping the console connected to the internet and allowing it to be turned on via the network.
Here are the PS5 settings to configure for seamless streaming on the PlayStation Portal:
- On your PS5 console, go to Settings > System > Remote Play, and then turn on Enable Remote Play.
- On your PS5 console, go to Settings > System > Power Saving > Features Available in Rest Mode. Select Stay connected to the Internet and Enable Turning on PS5 from Network.
- Ensure your PS5 console is connected to the internet and you're signed in using the same account.
If the problem continues, try turning off your PS Portal and then switching it back on, as recommended by a Redditor. Should this not resolve the issue, consider restarting both the PS5 and the PS Portal, following the approach of another Reddit user.
If you experience lag on the PlayStation Portal after a successful connection, consult our linked guide for solutions to latency problems.
Why is Playstation Portal not connecting to PS5?
Possible causes for the PlayStation Portal not connecting to the PS5 include not enabling Remote Play, different account sign-ins, and improperly configured Rest Mode settings.
Here's a breakdown:
- Remote Play not enabled: The PS5 must have Remote Play activated to stream games to other devices, including the PlayStation Portal.
- Account sign-in mismatch: Both devices should be signed in with the same PlayStation account for a successful connection.
- Rest Mode settings: The PS5's Rest Mode settings should be tweaked to maintain the internet connection and allow network-based activation, facilitating game streaming from the Portal.
And that covers everything about the issue of the PlayStation Portal not connecting to the PS5. With the issue hopefully fixed, be sure to explore our curated list of the best PlayStation Portal accessories to enhance your gaming experience.