How does Steam Deck return policy work?

Steam Deck return policy console with case on purple background

Steam Deck return policy console with case on purple background

The Steam Deck is a great little machine, perfect to play some games when you do not want to sit in front of your PC or, perhaps, are looking for something to play while on the way to work. But, sometimes, we might feel unsatisfied with it and wonder how and if we can give it back. Let's take a look at the Steam Deck return policy, then.

Valve's portable console was released in 2022, first by order only and then available to more and more users as time went on. Overall, consumers seem to be satisfied by the games available on it (such as Valorant) and its performance on titles such as Wild Hearts.

But if you want to send it back (and maybe wait for Steam Deck 2), you want to know all about the Steam Deck return policy.

Steam Deck return policy

Valve offers a straightforward policy: a 14-day "no questions asked" full refund after you receive the product.

The policy also applies if you bought it for someone else, as long as the desire for a full refund is expressed unequivocally. The return program may not be available to you, should the Deck have been modified, abused, or is no longer in new condition.

The company also mentions that the best way to express your wish to revoke your purchase is by using the online button provided on the website rather than sending an e-mail or any other means.

To avail yourself of the return policy and send back your Steam Deck for a refund, head over to Now, simply log in with your Steam user account. Next, select the order you wish to cancel and the problem you are having, then press the button labelled "I'd like to request a refund".

The system will ask you a few questions and maybe someone from Valve will be in touch with you to know more. But you should be able to ship it back once they provide you with the option.

Steam Deck hardware

All models of the Steam Deck come with an AMD Zen 2 processor, capable of 2.4-3.5GHz of power and up to 448 GFlops FP32, along with a GPU 8 RDNA 2 CUs, 1.0-1.6GHz (up to 1.6 TFlops FP32).

The main difference is in the storage options, which are the following:

  • 64 GB eMMC (PCIe Gen 2 x1)
  • 256 GB NVMe SSD (PCIe Gen 3 x4 or PCIe Gen 3 x2)
  • 512 GB high-speed NVMe SSD (PCIe Gen 3 x4 or PCIe Gen 3 x2)

All models seem to have the same storage speed, according to the performance tests done by Valve.

If you're interested in more tips and tricks about the Steam Deck, check out our guide on how to change the controller order.

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