Since the most recent update of NordVPN, many users have encountered the frustrating authentication error. This issue occurs immediately after clicking the login button before you even reach the login credentials screen.
If you’re facing this same problem, you’re not alone. The good news is that the support team has shared troubleshooting steps to resolve the issue. This reliability is one of the reasons why NordVPN is considered one of the best VPNs out there.
This guide will provide detailed troubleshooting steps to help you resolve the authentication error and get your NordVPN working smoothly again. But first, check out the best iPhone VPN on the market.
How to Fix NordVPN Authentication Error
- Right-click the NordVPN shortcut on your desktop and select “Open file location”.
- Double-click the folder corresponding to your current NordVPN version (e.g., 6.40.5.0).
- Locate and double-click the “Diagnostics” file.
- In the Diagnostics tool, click on “Reset app”.
- The application will now reload, prompting you to log in.
These troubleshooting tips were provided by the NordVPN support team and shared by an affected user on Reddit. Many Redditors have reported that these steps are effective, so they should also work for you.
If the problem persists after following the steps above, here are some additional troubleshooting tips to fix the NordVPN authentication error:
- Whitelist NordVPN in your antivirus and firewall: Ensure that NordVPN is not being blocked by your security software such as Kaspersky.
- Update NordVPN to its latest version: Make sure you have the most recent version of NordVPN to benefit from the latest fixes and improvements.
- Uninstall and reinstall NordVPN: As a last resort, uninstall NordVPN and then reinstall it to resolve any potential software conflicts or corrupted files.
With that, we conclude our guide on resolving the NordVPN authentication error. We hope you found our troubleshooting tips helpful and effective. Before you go, we recommend checking out our top picks for the best free VPNs and the best streaming VPNs.