Ubisoft has an app called Ubisoft Connect that serves as a digital distribution platform as well as a multiplayer and communications service. It's a great way to enjoy some of your favourite Ubisoft games, but you may encounter a pop-up message that says "Ubisoft Connect has detected an unrecoverable error" from time to time.
Ubisoft is a video game publisher behind some of the more popular franchises like Assassin's Creed and the Tom Clancy games. Some of these games have online multiplayer modes which require a Ubisoft Connect account.
Ubisoft Connect also serves as a digital storefront similar to Steam and Epic Games.
What causes Ubisoft Connect has detected an unrecoverable error
The exact cause for this error is still unknown, but there is a fix for it that has proven quite effective.
The "Ubisoft Connect has detected an unrecoverable error" message appears after the app has crashed. This can happen while you're already using the app, but it's most commonly encountered when trying to launch it.
Not being able to access Ubisoft Connect means you won't be able to play any multiplayer modes in your favourite Ubisoft games, but playing their single-player campaigns shouldn't be a problem.
How to fix Ubisoft Connect has detected an unrecoverable error
The fix for this error is actually quite simple. Here's what to do:
- Press the Windows key and R on your keyboard at the same time. This will open up the Run command.
- In the space provided inside the Run window, type in "%LocalAppData%".
- Locate the "Ubisoft Game Launcher" folder and delete it.
And you're done! Ubisoft Connect should be able to launch without a problem now.
If you feel uncomfortable deleting the Ubisoft Game Launcher folder, changing the folder name or adding to it should achieve the same effect. If your Ubisoft Connect is still crashing after trying these steps, then it's time to contact Ubisoft Help.