Apple TV error code N/64 - how to fix the sign-in issue

Apple TV error code n/64 apple tv logo

Apple TV error code n/64 apple tv logo

If you are encountering Apple TV error code N/64 while trying to sign in, this guide is for you.

It can be frustrating when you settle down to watch TV after a tiring day, but you're unable to binge your favourite shows because of some error. It could be something as simple as the remote not working or some random error codes.

In this article, we will explore the common causes behind this error and provide effective solutions to help you resolve the sign-in issue.

What is Apple TV error code N/64?

Apple TV error code N/64 is commonly encountered on Fire Stick, Roku, and Smart TVs.

This error provides little information and leaves you blocked at the sign-in screen. It can appear in various forms like N/63C5B358, N/63DC30C9, N/63DF469D, or N/63E2D2AE.

Outdated Apple TV software or incompatible firmware versions between your device and the streaming service can trigger error code N/64.

How to fix Apple TV error code N/64

Resolving the Apple TV error code N/64 can vary depending on the particular device you are using. In this section, we'll provide targeted troubleshooting tips tailored to Fire Stick, Roku, and Smart TVs.

Let's explore the troubleshooting steps for each platform to ensure you find the most effective fix for your specific device.

On Smart TVs

When encountering the Apple TV error code N/64 on Smart TVs, it is crucial to ensure that your device is officially supported by Apple TV. Not all Smart TVs are compatible with Apple TV's streaming service, so verifying compatibility is the first step.

You can check the device compatibility here. If your Smart TV is indeed supported, try updating the Smart TV firmware and reinstalling the Apple TV app to resolve error code N/64.

On Roku

A workaround that has been reported to be effective for Roku users encountering error code N/64 is to bypass the traditional username and password sign-in process and instead utilize a QR code for authentication.

Here are the steps you need to take to fix Apple TV error code N/64 on Roku:

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  • Uninstall Apple TV from the device you are using.
  • Turn it off and back on after 30 seconds.
  • Re-install the Apple TV app.
  • Launch the app, but don't sign in with your username and password, instead choose Sign In Later.
  • Go to "settings" (cog icon) and select Accounts - Sign-in.
  • Now use the QR code shown on the screen to sign-in

This workaround has proven to be a successful solution for numerous Roku users experiencing the Apple TV error code N/64.

Rest assured, implementing this workaround is highly likely to resolve the error for you as well, ensuring a seamless streaming experience on your Roku device.

On Amazon Fire Stick

When encountering the Apple TV error code N/64 on the Fire Stick, make sure your device is running the latest software version. If that doesn't resolve the issue, uninstall and reinstall the Apple TV app on your Fire Stick.

If the error persists, reach out to Apple's customer support for further assistance. They can provide device-specific guidance and help you troubleshoot Apple TV error code N/64 on your Fire Stick.

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