How to fix Netflix black screen on Samsung TV

An image of Netflix black screen on a Samsung TV
Credit: Netflix

An image of Netflix black screen on a Samsung TV
Credit: Netflix

Encountering a black screen while trying to watch Netflix on your Samsung TV can be frustrating, especially when you're looking forward to diving into your favourite shows and movies.

While Netflix primarily serves as a treasure trove of entertainment, it can occasionally become a source of frustration due to issues such as crashing, the notorious black screen, and perplexing error codes like tvq-pb-101, all of which can spoil our viewing experience.

We're here to shed some light on the situation. With our help, the Netflix black screen will soon be a thing of the past. And you can get back to watching Stranger Things on your Samsung TV.

How to fix Netflix black screen on a Samsung TV

To fix the Netflix black screen on a Samsung TV, you can either uninstall and reinstall the app, or unplug the TV from the power, wait for 10 minutes, and plug it back in. Numerous user reports[1][2] on Reddit suggest that these methods are guaranteed to work.

In case the previously mentioned tips don't resolve the issue, here are some extra troubleshooting strategies for you to consider.

  • Sign out of Netflix. Sign back in and try again.
  • Restart your home network.
  • If you've changed your connection settings, try returning these to their default.
  • Finally, if none of these fixes the problem, contact your ISP for further assistance. They will be able to confirm whether there are any issues with your router.

If all else fails

If you are getting the Netflix black screen on your Samsung TV at any other time than the two we've focussed on above, then at the moment, there is no specific solution available.

Your best option is to contact Netflix Customer Service for further assistance. While it may be scant consolation, Netflix has acknowledged that this is an issue, and they are currently investigating.

With that, we are wrapping up our guide on the Netflix black screen on Samsung TV. While you are here, make sure you explore our other Netflix guide on changing region without a VPN.

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