Struggling with your Fitbit Charge 5 not syncing correctly?
It can be incredibly frustrating when your Fitbit Charge 5 refuses to sync. Not only does it disrupt your fitness tracking routine, but the potential loss of data can be even more exasperating than dealing with the Fitbit app crashing issue.
In this guide, we'll dive into the common causes behind this synchronisation problem and provide you with effective solutions to the Fitbit Charge 5 not syncing issue.
How to fix the Fitbit Charge 5 not syncing issue
To fix the Fitbit Charge 5 not syncing issue, you can try restarting your Fitbit device using the button located on the flat end of the charger. Some Redditors have found this method helpful for resolving the synchronisation issue.
Here are the detailed steps you need to take to restart your Fitbit Charge 5:
- Connect your Fitbit Charge 5 to the charging cable.
- Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses.
- Then wait 10 seconds or until the Fitbit logo appears.
If you find that your Fitbit Charge 5 is still not syncing despite restarting the device, you can try initiating a manual sync. To do that, open the Fitbit app and tap Today. Then tap and hold on the screen and pull down.
A Reddit user suggested that placing the Fitbit device on the charger and using Fitbit watch faces resolved their issue. While it might seem like a pointless suggestion, it's worth a try, particularly if you've exhausted all other troubleshooting options.
Why is my Fitbit not syncing?
The primary reason for your Fitbit not syncing is typically a connection problem between the app and the device. This connection problem may occur due to glitches or various other factors, including Bluetooth or Wi-Fi issues.
At times, the Fitbit device may fail to sync following a software update. This includes updates to the device's software, the Fitbit app, or even your smartphone's software. In such instances, compatibility issues cause the syncing problem.
The troubleshooting suggestions provided in this guide offer potential solutions to address the Fitbit Charge 5 not syncing issue, which you can attempt before reaching out to customer support for assistance.