If you are reading this, probably your Disney Plus PS5 app is not working for you.
Disney has recently released an updated Disney Plus app, which is now available globally for PS5. The new software is designed natively for PS5, unlike the previous version, which was just a PS4 app running on PS5.
With the new app comes the 4K HDR playback support; viewers can watch their favourite Disney+ shows in all their Ultra HD glory. But as good as it is, the app has been plagued with problems since its launch.
The app is not working as it should for some people. So, in this article, we will discuss all the steps required to resolve this problem.
How to fix Disney Plus not working on PS5
There you are, sitting in your living room on a fine day, trying to watch She-Hulk or Daredevil on the Disney Plus app on your PS5. You've got your snack, a cup of tea, and the controller ready, and everything is perfect until the Disney Plus app stops working.
It's frustrating, isn't it? Fret not because we are here to save the day. Try the following fixes and you will be back to watching your favourite Disney shows in no time.
- It may seem obvious but make sure your internet is working. if your PS5 is not connecting to the Internet, Disney Plus definitely won't work.
- Restart your PS5 as it will close down all your apps, and this can rid them of any problems causing the issue.
- Go over here and see if the Disney servers are down. If they are down, you may need to wait until they become up and running.
- Finally, try uninstalling and then reinstalling the app. It will remove any corrupted files from your console as well as ensure that you are running the most up-to-date version of the app.
If you have exhausted all of your troubleshooting options and are still having issues with the Disney Plus app, you have only one option left. You will need to contact the support team at Disney Plus and report the issue. Hopefully, they will release a patch soon to fix the issue for all users.
Read More: Disney Plus Screenshot: How To Screenshot Disney Plus
Why Disney Plus is not working on PS5?
Well, there isn't a definitive explanation as to why the Disney Plus app may stop working on your PS5. Internet connectivity problems, server issues, and software glitches are just a few of the possible causes of a malfunction.
While it's almost impossible to pinpoint the exact reason for a problem at first glance, you may be able to figure it out based on which troubleshooting tip worked for you. For example, if the uninstall-and-reinstall tip solved the issue for you, then probably damaged or corrupted files caused the issue.
We hope one of our suggestions helps you fix the Disney Plus PS5 app not working issue. If you encounter the Disney Plus error code 42 or error code 1028 in the future, come back here as we've compiled a list of solutions that may help you fix the issue.