Setting up a new console can be quite a daunting task, especially for those who might have little experience playing games.
Given the huge success Nintendo has seen this year with the release of Animal Crossing: New Horizons, millions of new and casual gamers are making the jump to the Nintendo Switch console, but may have no clue where to start.
This is where Nintendo's new service- the Nintendo Switch Concierge - comes in...
What is the Nintendo Switch Concierge service?
Announced on February 10, the Nintendo Switch Concierge program will allow new players to get help setting up and learning about the Nintendo Switch console in a one-on-one meeting with a Nintendo representative.
This virtual service is free of charge, and available on a first-come, first-served basis, with Nintendo also stating: "There is no obligation to purchase anything in order to participate."
In terms of the topics you can discuss, Nintendo lists six different services: Nintendo Switch 101, Games (Getting Started), Games (What to Play Next), Security and Privacy, Nintendo Account, and Customization.
You can also ask a specific question to Nintendo via the 'Provide additional information section.
How to book a Nintendo Switch Concierge meeting
To book a meeting with a Nintendo representative, go to this link here. You will then need to pick your topic to discuss, along with a date and time for your meeting. You will then receive a confirmation email, and a link to the meeting, which will be hosted on Microsoft Teams.
The service appears to be available between 8 AM and 9 PM ET (5 AM to 6 PM PT), and will let you book up to 10 days in advance. As this is a pilot program, Nintendo has said it will "run throughout January and February", but has not given any details yet about the future of the program.
The program is also only available to those over the age of 18 located in the UK. Nintendo also states it is "only open to those that recently purchased a Nintendo Switch system."