Roomba error 7 is a problem that you may encounter if you have one of their robot vacuum cleaners. If you haven't come across it before, then you may be unsure of how to deal with it when it does crop up. And to complicate matters even further, what the error means, and how to fix it, depends on which model you own.
In an effort to clean up any confusion, we've put together this guide on what to do with error 7 on your Roomba vacuum cleaner. Here's what you need to know.
How To Fix Roomba Error 7
As we said in our introduction, error 7 means something different depending on which model you own. So we'll run through the two variations of this error, to make sure you have the right solution for your needs.
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Roomba Error 7 on j Series Models
If you have a j series model, then error 7 means the side wheels of your robot are unable to turn. Typically, this happens if your robot has got stuck on an obstacle, or if it started on an uneven surface. In order to fix the issue:
- Start by placing your robot back in the centre of your room, and restart the cleaning cycle.
- If this doesn't work, visually inspect the wheels for any obstructions that may be preventing them from turning.
- Push the wheels up and down and shake out any debris that may have become trapped.
- Turn both wheels by hand, ensuring they both turn freely and have equal resistance. If one has more resistance than the other, this indicates a problem.
- If you can't turn a wheel by hand, then manually push your robot along the floor forwards and backwards.
- You can also use a can of compressed air to blow air into the wheel well, to loosen any debris.
If none of these steps work, then try rebooting your robot. You can also try removing the wheel module from the robot. Place it back in and then boot up the robot to see if this resolves the issue.
If not, then contact iRobot Customer Care team for further advice and support.
Roomba Error 7 Battery Error
If you have a 500, 600, 700, 800 or 900 series Roomba, then error 7 indicates a different problem. For these, the error means that the battery isn't charging correctly. Depending on which model you have, you may get one of the following messages:
- Charging error seven (7). Please open the iRobot App for help.
- Charging error seven (7). Please open the iRobot HOME App for help.
- Charging error seven (7).
- You may see a message that simply says ERR7.
- Or, you may have a flashing battery icon while charging.
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If this happens to you, follow these steps:
- Start by ensuring you're using an official lithium ion battery. If you are using a counterfeit battery, this may cause a charging issue.
- Don't try charging your robot if you are in an excessively hot or cold environment.
- Make sure you aren't trying to charge your robot in close proximity to a radiator or other heat source.
As with the j series, if you are really struggling, then you may want to contact the customer care team for further help.