How to get a refund on Steam: Request your money back and return a game you've bought on Steam

We’ve all been there where we’ve bought something and it either didn’t meet our expectations, or outside factors simply didn’t work, and you end up wondering how to get a refund on Steam.

This happened to this particular writer over the weekend, as the PC decided to not run Halo: Master Chief Collection on Steam. If you can't play something that you've paid for, it's only natural to want your money back!

[sc name="retro"]

And so steps were made to request a refund until a fix is found for the PC. It's easier to do than you might think!

We've spoken before about backing up your library on Steam and improving your Steam layout, but what about when you just reach the end of your tether and want to wind-back your purchase with a refund? Read on to learn what you need to do...

How to request a refund on Steam

If you want to ask for a refund on Steam, it's not that difficult to do. First, click this link to go to the help section in Steam.

Once you are logged into your account, you should see a list of options to get you started: choose the one marked ‘Games, Software, etc’.

Pick or search for the game that is giving you trouble. Select it. You'll then be given some options to choose from, regarding the issue that you're facing.

You'll want to select a category which closely matches why you want a refund. Saying ‘It’s too short’ may not be an acceptable reason.

There will be a message box to explain why you’ve decided to end your relationship, and after writing out an "it’s not you, it’s me" letter, you will hear back by e-mail whether the refund gets approved or denied.

READ MORE:How to speed up your Windows 10 laptop

Do you use the Steam controller?
expand image
Do you use the Steam controller?

Do you always get a refund?

It depends if you are really trying to save your pennies, especially with the countless amount of Steam sales that reduce many games by up to 80%.

You have to have owned the game for under 14 days, and for under 45 minutes of playtime. As long as that criteria is met, you can apply for a refund and your chances are strong of getting one.

If a game doesn’t work as intended, first look to see if the developers are aware of any issues. If they’re aware and working on a solution, then wait it out.

But if it’s something else then you should look to see if you can get a refund. Experience of this writer can tell you that it took 3 hours for a refund to come though, but if you need extra help, Steam has a guide to help you out further.

READ MORE:New Lenovo gaming laptops revealed for 2020

This Article's Topics

Explore new topics and discover content that's right for you!

How To