Xbox One black screen after update: How to fix Xbox black screen on startup issue

If you are suffering from a black screen after you startup your Xbox One, here’s what you can do about it.

by Steven Shaw

If you’ve recently switched on your Xbox One and presented with what some users are describing as the Black Screen of Death, you are not alone.

But if you are worried that this is the end of the beautiful relationship you and your games console have built over the years, then you can stop. There are ways that you can overcome this undeniably stressful situation.

We’ll cover everything you need to know in this article.

How to fix black screen on startup on your Xbox One

There is a raft of different potential fixes that you can try, in order to fix the black screen after the startup problem. Which one works, will depend on what exactly the cause of the issue is. But our top tips are as follows: First, start by making sure it isn’t an issue with the connection between your television and your console. This may seem silly, but it’s worth running through the following steps, as recommended by Microsoft:

  • Confirm that both your TV and console are turned on
  • Check that your TV is set to the correct input signal (HDMI). Also check that the HDMI cable connections to your console and to your TV are secure
  • Check that the HDMI cable is connected to the “out to TV” port on the console 
  • Try plugging the HDMI cable into a different HDMI port on your TV
  • Also try using a different HDMI cable to connect your console to your TV
  • Try connecting your console to a different TV
  • Power cycle your console: Press and hold the Xbox button for 10 seconds to turn off the console, and then turn it on again
Xbox One black screen remap xbox one controller buttons

If this isn’t successful, then what else is worth exploring?

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Hard Reset Your Xbox One

It is the case that sometimes the startup process can take longer than you might expect – up to ten minutes in some cases. But if, after ten minutes, you are still not getting anywhere, the next thing to consider is a console reset, as described by the following steps:

  • Unplug the network cable if you’re using a wired network connection.
  • Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  • Wait 30 seconds, and then plug the power cord back in.
  • Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. 
  • Continue holding the BIND and EJECT buttons for 10-15 seconds. 
  • Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
  • If you have an Xbox One S All-Digital Edition, you’ll need to press and hold the Xbox button and the Bind button instead, as your console does not have an Eject button.

Hopefully, this will allow your Xbox to restart in a low-resolution mode (640×480). You can then reset this via the following steps:

  • System > Settings > Display & sound > Video output

Usually, these steps will be sufficient to remedy the problem. But if not, the next step is to get in touch with Xbox support for further assistance.

Why does the Xbox One black screen happen?

There are several reasons that this might be an issue. The first, and arguably most common, is that someone hasn’t got their television set up correctly, and it is simply user error, rather than something more sinister. But there are other reasons as well.

For some who are members of the Xbox insider program, they have suffered from this when they’ve downloaded a new software update that hasn’t been fully tested, plunging them into darkness. For others, a glitch in the loading of the Xbox dashboard is to blame. There are also suggestions that it might be linked to Xbox Live outages. What’s for certain, is that there doesn’t seem to be a definitive reason.

Whatever the cause is for your specific situation, the steps above are your best bet for fixing it. Make sure you haven’t forgotten to switch on the telly. Perform a hard reset of the console. Hope for the best. Contact Microsoft.

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Steven Shaw