If you're having hardware issues with your Oculus Quest or Rift, you might be wondering how to fix the Oculus hardware error. It's a good thing that you're reading this article because we've got the solution for you.
After a tiring day at the office or school, the worst thing to experience is a broken console. So, whether it's because the Oculus Quest 2 won't load, or your Oculus Quest controller drifts, we know how frustrating it is. This includes, of course, the dreaded Oculus hardware error. Luckily, there is a solution.
We're going to show you how to fix the Oculus hardware error, so you can unwind yourself by playing your favourite VR game. Let's get started!
How To Fix Oculus Hardware Error
Many players have reported that they are experiencing the Oculus hardware error, but many of them are still struggling to find a solution. We have heard their cries, and have put together all the best solutions to get rid of the error. Here you go:
- Start by restarting your Oculus headset as well as your PC.
- Next, reinstall the Oculus Home app and see if that fixes the issue.
- Also, you can disconnect and reconnect all the cable connections, including the headset itself. Find the steps on removing the cable safely from the headset here.
- If the error persists, update the Oculus drivers. Close the Oculus application and follow the steps:
- Press the Windows key + R to open the Run command.
- Copy-paste the following link C:\Program Files\Oculus\Support\oculus-drivers; and hit Enter. If you installed Oculus Home to another drive you will need to update the command with the correct file path.
- Open and run oculus-driver.
- Restart the computer.
- You might also want to try a hard reboot of your device. If this doesn't correct the issue for you, please perform a factory reset.
- If all else fails, submit a ticket with your Oculus Diagnostics Logs. You can get your Oculus Log files by doing the following:
- Press the Windows key + R to open the Run command.
- Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe. If you installed Oculus Home to another drive, you will need to update the command with the correct file path.
- Now, select Get All Logs. Wait for the log collection to finish. This can take some time to complete. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
- Attach the log file to your support response. Wait for the team to get back to you.
Hopefully, one of these steps will help you get rid of the Oculus hardware error. If a replacement is the only solution to resolve your issue, you may need to provide the Oculus team with some additional information like your Oculus Account username, a picture or screenshot of your proof of purchase, and a picture of the serial number from the box.
Read More:How To Connect Bluetooth Headphones To Oculus Quest 2
What Is Oculus Hardware Error?
A hardware error is when your Oculus detects that something is wrong with the hardware inside the headset. Mostly, the error occurs when attempting to play Oculus on Virtual Desktop/Airlink If you are experiencing the Oculus hardware error, you'll be able to see an error message like this one:
"You have a pending hardware issue that is preventing you from entering VR. Please check that your headset and sensor are connected."
From the error message, we can understand that the application is unable to detect the headset or the sensor. It can be caused by a loose connection inside the headset, outdated drivers or hardware damage. In the case of hardware damage, you may need to replace your Oculus headset.
Check Price:Oculus Quest 2 — 128 GB
In most cases, you will be able to fix the Oculus hardware error following the steps listed in the previous section. Hope it helps!