Everyone likes to use their gaming mouse and keyboard, along with webcams that just scream "yes I am a gamer". But sometimes, there are issues in using those devices which relate to the app not working correctly. So, if you've been having issues with Razer Synapse not detecting mouse, read on to fix it.
But would you want to be using Synapse anyway? Well, you should be interested as, by using the app, you have access to several features such as being able to change Razer mouse color and set up macro. But sometimes the app does not work correctly, so you want to address and fix it.
But if Razer Synapse is not detecting your mouse, then you need to address it right away.
How to fix Razer Synapse not detecting mouse
Usually, when you plug in your Razer mouse, the only thing you do is wait for your PC to detect it and then it's ready to go. So if Synapse is not detecting it, it might be a software issue. First off, unplug and plug back your mouse and reboot your PC to see if it was just a temporary problem.
If that hasn't been solved yet, you can try to uninstall and reinstall devices. This is how you do it:
- Right-click the Windows Start button;
- Select "Device Manager";
- Take a look at "Mice and other pointing devices";
- Click on each of the devices with "Razer" in the name and right-click "Uninstall";
- Reboot your PC.
That hopefully should fix any conflicting drivers or devices. If that still hasn't fixed the issue and your mouse is not being detected by the app, perhaps your device is too old and the current version of Synapse is not able to detect it. Razer is offering a Device Detection Tool which should help you see if the app is at least seeing the device.
Why isn't Razer Synapse detecting my mouse?
There could be several reasons why Razer Synapse is not detecting your mouse. Here are some:
- Your mouse is not properly connected to your computer.
- Your mouse is not compatible with Razer Synapse.
- Your Razer Synapse software is not up to date.
- Your USB port could be faulty or malfunctioning.
- Your mouse could be damaged.
By following the troubleshooting tips we mentioned here, you should be able to fix the Razer Synapse not detecting mouse issue. If you've tried all these steps and your mouse is still not being recognised, you may need to contact Razer customer support for further assistance.