Ticket and event sales provider Ticketmaster provides users with access to the biggest music and entertainment personalities in the world, so it can get quite congested for fans trying to purchase tickets. Buying tickets can be stressful enough as it is, but there is nothing worse than encountering errors when hitting that purchase button. Fear not, we've got you covered with how to fix error code 0011 on Ticketmaster.
Many users have reported encountering issues when attempting to purchase tickets to an event on Ticketmaster, which is followed by advice on selecting different tickets or trying again. Unfortunately, this doesn't always resolve the matter and might be more about some existing issues on your device or browser. Thankfully, they are an easy enough fix, so here is how to repair it.
How to fix Ticketmaster's 0011 error code
There are a few reasons why you may encounter the 0011 error code on Ticketmaster. It could be a server issue on their end, some interference by the site's cookies, or due to browser extensions or VPN usage. These are the best steps forward to resolve the matter.
Check Ticketmaster's server status
If Ticketmaster itself is having problems, then you won't be able to work around the fix. Thankfully for those looking to purchase tickets in high demand, this means no one else can.
Websites like DownDetector are generally quite reliable in reporting server issues and will show recent problems and the number of reports that have been made by users. If there is a significant spike in reports and the status is changed to show a server problem, then it's best to keep an eye out for updates so you can get your tickets as soon as possible.
Disable or remove browser extensions
Ticketmaster can be a bit sensitive when it comes to any additional extensions you may have on your browser. The best way to fix this is to manage them individually and either disable or remove them altogether.
This is a relatively easy and uniform process across browsers. The extensions menu is generally to the right of your browser's address bar, marked by a puzzle piece symbol. Dive into this menu and take a look at your extensions for more info on what's active.
Clear your browser's cookies
As tasty as they are in the real world, cookies can be a pain in the backside for some functions while on the web, including purchasing Ticketmaster tickets. This might not be a favourable option for those with a bunch of saved login data, but it is often one that fixes the majority of site issues you may experience.
Essentially by clearing your cache and cookies, you are forcing your browser to delete all temporary files and start the browsing experience anew. If this isn't something that's feasible for you, there is a quick alternative below.
Use your browser's Incognito mode
If you're not keen on playing around with the extensions or settings currently set on your browser, there is an alternative. By using Incognito mode, you can open a fresh browser window devoid of any cookies or extensions that might be getting in the way.
Incognito mode is generally a pretty standard option across browsers as well, but may differ by name. Usually, you can find it by clicking the three-dot symbol in the right corner of the window. For Chrome users, it's called Incognito mode, but for others like Microsoft Edge, be on the lookout for keywords like 'private'.
Following these steps should clear up any issues you are having with ticket purchases on Ticketmaster. However, should the error persist, contact Ticketmaster support straight away for site-specific guidance.