If PlayStation Stars is not working for you, you're not alone. Many players have reported issues with the program acting up or completely disappearing, leaving them without rewards for completed objectives.
This is particularly frustrating during Sony’s Days of Play deals when people are buying games but not receiving rewards or being able to use their points to make purchases because the program is not working. Some users have reported that PlayStation Plus is not working as well.
In this guide, we’ll explain the potential reasons behind the issue of PlayStation Stars not working and the steps you can take to troubleshoot it. But, before that, you might be interested in the PlayStation Home Metaverse.
Why Is PlayStation Stars Not Working?
PlayStation Stars is not working due to a global issue that coincided with Sony’s Days of Play event in June 2024. The PlayStation technical support team is aware of the problem and is working to resolve it.
One of the affected users contacted PlayStation Support, who assured them that the issue should be resolved within the next 24 hours. If this is accurate, you should be able to access the program and its features again very soon.
How to Fix PlayStation Stars Not Working
Since the PlayStation Stars not working issue in June 2024 is due to a server-side problem, there's nothing you can do on your end. You will need to wait for the issue to be resolved before completing any objectives.
You can keep an eye on the official PlayStation Support Twitter page for updates; they will announce once the issue is resolved. Alternatively, you can bookmark this page, as we will update the guide when PlayStation fixes it.
If PlayStation Stars is still not working, here are some troubleshooting steps you can try:
- Re-login to your account: Log out of your PSN account in the app and then log back in. This can refresh your session and resolve any account-related issues.
- Check PSN Status: Visit the PlayStation Network Service Status page to see if there are any ongoing issues or maintenance affecting PlayStation Stars.
- Restart the app: Close the PlayStation app completely and then reopen it. Sometimes, simply restarting the app can resolve minor glitches.
Following these steps should help you resolve most issues with PlayStation Stars not working on the app. We hope you found this guide helpful. Before heading off, make sure you learn about the new Sony PSP3 portable gaming device.
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