How to refund games on Xbox 2023


Refund games on Xbox - An image of the gallery of Xbox games

Ever bought a game on Xbox that wasn't what you expected? Whether it's because the game wasn't enjoyable, had technical problems, or just wasn't to your liking, Microsoft provides an option to refund games on Xbox.

However, there's a catch. Not all purchases qualify for a refund. To be eligible, you must meet two specific requirements set by Microsoft. In this guide, we'll outline the requirements for a refund as set by Microsoft.

Additionally, we will explain the process for requesting a refund, enabling you to reclaim your hard-earned money back.

How to refund games on Xbox

In case you are not aware, it is not possible to request a refund from the Xbox console itself. To easily request a refund for an Xbox game, you need to access your Xbox account via a web browser using your smartphone or PC.

To refund games on Xbox:

  • Sign in to your Xbox account and navigate to the Xbox order history page.
  • Scroll down and find the game you want to refund.
  • Select the option to request a refund.
  • Follow the on-screen instructions to complete your refund request.

Once Microsoft approves a refund, the money is returned within a few business days using the original payment method. You can monitor the status of your refund by visiting the Xbox order history page where you initially requested the refund.

Criteria for game refunds on Xbox

Eligibility for a game refund is determined by specific criteria set by Microsoft to ensure fair use of the refund policy. To qualify for a refund, the following conditions must be met:

  • Requests are made within 14 days of the purchase date
  • Requests are for games in which you haven’t accumulated a significant amount of play time.
  • Digital games may be refundable within 30 days if the license agreement or warranty is unsatisfactory, provided no copies are made or kept.

That covers everything about refunding games on Xbox. We hope you found this guide helpful. While you're here, you might also be interested in learning how to stream games from your Xbox to Discord.

For more articles like this, take a look at our Guides and Xbox page.