Diablo 4 error code 397500 - how to fix server disconnection issue

Diablo 4 error code 397500 - how to fix server disconnection issue

If you are encountering Diablo 4 error code 397500, we can help!

Like any online game, Diablo 4 is prone to encountering various errors and issues that can disrupt your gameplay experience. From server error to unable to find valid license issue to the error code 34202, players may face a range of issues that require troubleshooting.

In this article, we'll provide you with some of the most effective methods for fixing Diablo 4 error code 397500, so you can get back to playing the game without any disruptions.

What is Diablo 4 error code 397500?

Diablo 4 error code 397500 is a general error code that indicates an issue with the connection to the game servers. Basically, it means you have been disconnected from the Diablo 4 server, and you need to re-establish your connection to the game.

This annoying error code can crop up at any point during gameplay, but it mostly pops up when attempting to create a character or clan. One player suggested, cancelling character creation and trying again without customization fixes the issue.

When a new game is released, it's not uncommon for a large number of players to attempt to connect to the game's servers simultaneously, causing the servers to become overloaded and leading to disconnection errors.

How to fix Diablo 4 error code 397500

Encountering error code 397500 can be frustrating, as it requires you to restart the game and may result in being placed in a lengthy queue in Diablo 4. This queue can take up to an hour, making it even more frustrating for players who just want to get back into the game quickly.

Here are some tips to fix Diablo 4 error code 397500:

  • Restart your game: Restarting the client can refresh the connection to the game servers and resolve any temporary connectivity issues. To do this, simply exit the game, close the Blizzard app, and then relaunch it to start the game again.
  • Check your internet connection: Ensure that your internet connection is stable and strong enough to support online gameplay. You can try resetting your modem/router or contacting your internet service provider (ISP) for assistance.
  • Connect during non-peak time: Sometimes, the error can occur due to high server traffic during peak hours. Try connecting to the game during non-peak hours to see if that resolves the issue.

If none of these solutions works, you can contact Blizzard's customer support for further assistance. They may be able to provide you with additional troubleshooting steps or escalate the issue to their development team for further investigation.

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