PS5 error WS-117178-5 - how to fix the sign-in error

share to other networks share to twitter share to facebook
PS5 error ws-117178-5 - PlayStation 5 white

Sometimes, we can't seem to escape from problems. They just pile up around us and even when we sit in for some relaxing evening gaming, they seem to be just around the corner. So if you've been having problems with the PS5 error ws-117178-5, we are here for you.

Unfortunately, these kind of errors can pop-up a lot and interfere with our gaming. It is also difficult to understand if we are doing something wrong or, perhaps, the problems is out of our hands.

But no need to worry, if you are here then you are in good hands. Let's find out all you need to know about fixing the PS5 error ws-117178-5 and get back to gaming.

How to fix the PS5 error ws-117178-5

Since this is a generic PlayStation Network sign-in error, the first thing we would recommend is to see if everything is working correctly on the servers' side. Check the website here.

If it's all working correctly, the problem might be on your end. There might be problems with the the 2-step Verification setting, we would recommend to turn it off for the moment. This is a simple fix that can enable you to go back and see if now you can sign-in successfully.

Here's how to disable the 2-Step verification setting on a browser:

  • Sign in to Account Management on a connected device
  • Now select Security.
  • Go to 2-step Verification Status
  • Select Edit Deactivate.On a web browser

On your PlayStation 5 here's how to do it:

  • Go to Settings, select Users and Accounts
  • Now select Security.
  • Select 2-Step Verification
  • Set the Status as Inactive.

That's as simple as that, now try and sign-in again. If you are still having issues, check if there are any firmware updates you might have to download. Otherwise, we would recommend contacting Sony customer support as they can help you in a swift manner.

What is the PS5 error ws-117178-5?

This is an error that occurs when trying to sign-in to PlayStation network and it can be caused by a number of reasons. There might be a problem with your PSN account or a problem with Sony' servers not working correctly at the moment.

Loading...

If the problem is with Sony, just sit patiently as they are surely working to fix the problem and get everything running again.

If you're after more PlayStation 5 tips and tricks, check out our guides on how to clean PS5 controller and PS5 error code ws-114112-5.

For more articles like this, take a look at our Gaming and How To page.