Despite its huge popularity, Genshin Impact still suffers from errors, including the annoying Error Code 9910.
If you keep seeing Genshin impact Error Code 9910, we've got you covered. We'll talk you through what it is, what causes it, and how you might be able to fix it. And then you can return to the world of Genshin, and continue to explore Teyvat.
How to fix Genshin Impact Error Code 9910
With a multitude of different possible fixes, here are the main things to check:
First, a couple of housekeeping jobs - make sure all your software is fully up-to-date, as this is an oft-overlooked reason for programs failing to run properly. Make sure your internet connection is working properly. Make sure you don't have lots of different devices all competing for bandwidth at the same time.
And finally, make sure you allow Genshin Impact to run as an administrator. To do this:
- Right click on GenhsinImpact.exe and select Properties
- Click the Compatibility tab and tick the box that says Run this program as an administrator
- Press OK
Servers could be a cause of the issue, so it's worth checking the official Twitter feed for updates. If it is a server-related issue, you can try using a VPN, and switching to a different server, to see if this resolves the issue. Or, you can wait until your local server is back up and running, and try again.
Another possibility is that your antivirus might be stopping the game from running properly. So try either disabling the antivirus, or adding Genshin to its whitelist, and see whether this makes a difference.
A third option is to navigate to Program Files\Genshin Impact\Genshin Impact Game\. From here, you can try launching the game by using GenshinImpact.exe, rather than the game launcher. Some players have found that launching it directly through the executable resolves the problem.
If none of these things have worked, the developers of Genshin Impact have suggested that you try closing down the game and relaunching it. If this is unsuccessful, uninstall the launcher, delete the game, and then reinstall Genshin Impact.
While this is the nuclear option, the good news is that your game data is backed up on your MiHoYo account, so uninstalling the game won't cause you to lose all your hard-won progress.
What is Genshin Impact Error Code 9910?
The Genshin Impact Error Code 9910 pops up when trying to load the game. It delivers the message:
Failed to download resource files or network error. Please try again.
It is closely tied to error codes 9107, 9906, and 9908, which share the same error message. It is unclear as to whether the error is caused by a server issue, or if it is a network problem at the user's end.