The Diablo Immortal controller not working issue is another in a long line of issues that have been affecting players. And while this issue isn't the primary reason why Diablo Immortal has been review-bombed to the extent that it has a score of 0.5 out of 10 on Metacritic, it certainly isn't helping.
For anyone who wants to use a controller to play Diablo Immortal, suddenly finding that you can't is like being promised ice cream for breakfast, only to find that the only flavour available is cornflakes. Or something.
So if you find yourself in a controller-related jam, don't despair. In some cases, it may be that your controller isn't compatible, while for others, a bit of troubleshooting may resolve everything. Either way, we'll tell you what's going on.
How To Fix Diablo Immortal Controller Not Working
It is good news that controllers are compatible with Diablo Immortal. This is, in fact, the first time that controllers have been available to play a Diablo game on PC.
But that being said, not all controllers are supported. So if your controller isn't working, this could be why. The full list of supported controllers, as listed by Blizzard, is as follows:
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PC Wired Controllers
- Xbox One Wireless Controller
- Logitech Gamepad F510
- Logitech Gamepad F710
- Sony Dualshock 3
- Sony Dualshock 4
- Sony DualSense Controller (PS5)
- Nintendo Switch Joycons (via Grip and USB C)
- Nintendo Switch Pro Controller (via USB C)
- Xbox Adaptive Controller
- Xbox Elite Controller
- Xbox Elite Controller Series 2
PC Wireless Controllers
- Xbox One Wireless Bluetooth Controller
- SteelSeries Stratus Duo (via Bluetooth)
- Sony Dualshock 3 (via 8 Bitdo Bluetooth Adapter)
- Sony Dualshock 4 (via Bluetooth)
- Sony DualSense Controller (PS5)
- Nintendo Switch Pro Controller (via Mayflash Magic NS)
iOS Compatible Controllers
- Backbone One Controller
- Razer Kishi
- Rotor Riot Controller (Mfi)
- SteelSeries Nimbus (Mfi)
- Sony Dualshock 4
- Sony DualSense Wireless Controller (PS5)
- Xbox Elite Controller Series 2 (iOS 15+)
- Xbox Adaptive Controller (iOS 14+)
- Xbox One Wireless Bluetooth Controller
- Xbox Series X/S Bluetooth Controller
Android Compatible Controllers
- Xbox One Wireless Bluetooth Controller
- Xbox Series X/S Bluetooth Controller
- SteelSeries Stratus Duo
- Sony Dualshock 4
- Sony DualSense Wireless Controller (PS5)
- Xbox Elite Controller Series 2
- Xbox Adaptive Controller
- Razer Kishi
- 8bitdo SN30 Pro Controller
There are plenty of controllers that will work with the game. But if yours isn't on this list, then there's a good chance that this is why it isn't working with Diablo Immortal.
But for anyone who has a controller in these lists, and is still having issues, there are some steps you can take to try and rectify the issue.
Troubleshooting A Controller Not Working
While we can't guarantee that any of these solutions will work for everyone, there is a good chance that at least one of them will help. So work your way through them until you land on one which fixes your issue.
- Close the game and game launcher. Then plug in your controller, and use it to relaunch Diablo Immortal.
- Alternatively, try switching to the controller in-game. To do this, go to Settings> Controller > Choose Controller instead of Keyboard.
- If these aren't effective, run through your normal troubleshooting steps - test a different game to make sure the controller is working. Check the batteries haven't run out (if applicable). Try plugging your controller into a different USB port. And try unplugging any other peripherals that are connected via USB.
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What To About Input Lag
Some players are reporting major issues with lag when using a controller. This may be hard to fix, but some players have found the following to be helpful in reducing lag:
- Disable frame limit settings. To do this, go to Settings > Graphics. From here, change your FPS settings to Uncapped. Next, choose Off in both the Vertical Sync and Image Sharpening.
- If you are suffering from drift, a possible solution is to go into the game options and increase the Deadzone. Reports suggest this helps with both Dualshock and Xbox controllers. It's unclear if this helps with other controllers. But it can't hurt to try.
While we can't guarantee to make all your controller woes disappear, these solutions offer your best chance of improving the situation. We can hope that Blizzard continues to work on improving controller related performance. So keep an eye out for any updates, and install them as soon as they become available.