Topaz Photo AI Error Loading Model: How To Fix The Error Loading Model In Topaz AI

share to other networks share to twitter share to facebook
A landscape at sunset, with stars in the sky - Topaz Photo AI Error Loading Model
Credit: Topaz Labs

The Topaz AI error loading model is one of the last things you need when you want to make use of their powerful image editing software. That, and maybe a powercut.

While we can't help with a blackout, we can explain how to resolve the error loading model message. So without further ado, here's what you need to know.

How To Fix The Error Loading Model In Topaz AI

According to Topaz Labs, there are several different potential causes for this error. It's hard to know for certain which one is responsible right off the bat. So work your way through these fixes, until you find the one which works for you.

Check System Requirements

Start with the most basic - make sure that your computer meets the system requirements to actually run Topaz Photo AI. These are as follows:

  • Windows OS: 10, 11 (64 bit, most updated OS version is recommended)
  • CPU: AVX2 Instructions required
    Intel 4th Generation i5 (released 2013) and above
    AMD CPU (released 2015) and above
  • System Memory (RAM): 12GB (16GB and higher is recommended)
  • Graphics Card (GPU) & Graphics Memory (VRAM):
    DirectX 12 compatible
    NVIDIA GTX 900 or higher, 4GB VRAM (6GB or more for optimum performance)
    AMD Radeon 400 or higher, 4GB VRAM (6GB or more for optimum performance)
    Intel UHD 600 Graphics or higher, 12GB system memory (RAM)
  • Monitor/Display: 1280x720

On Mac:

  • Mac OS: 10.15 Catalina and above
  • CPU: Intel 4th Generation i5 (released 2013) and above
    Apple M1
  • System Memory (RAM): With Intel CPU: 16GB (24GB or more for optimum performance)
    With Apple M1: 8GB (16GB or more for optimum performance)
  • Graphics Card (GPU) & Graphics Memory (VRAM): All are supported
  • Monitor/Display: 1280x720

If your graphics card doesn't meet the system requirements, you may still be able to get it to work by using the CPU instead. Click the Processor menu in Topaz Photo AI and try the CPU option. If this works, then it strongly points to your GPU being the issue.

A cityscape backlit by sunlight - Topaz Photo AI Error Loading Model
click to enlarge
Credit: Topaz Labs

Try Reinstalling

It's also possible that a corrupted file or missing model files could be the cause of this error.

Run the Topaz Photo AI installer once again. This will identify and fix any damaged files, and will also add any model files that may have been missing.

Contact Topaz Labs Support


If neither of the above options resolves the issue, your final step is to contact the Topaz AI Support Team.

Before reaching out to them, they advise you to go open Topaz Photo AI and click on the menu bar where it says Help > Open Log Folder. This will open a folder full of text files.

Email the support team at with all the text files in the folder. Title the email "Error loading model in Topaz Photo AI". The support team will then investigate and advise you on next steps.

Hopefully, it will be swift to resolve your Topaz Photo AI error loading model issue. And you'll soon be back to creating perfect images.

For more articles like this, take a look at our Apps , How To , and AI pages.