If the Slack two-factor authentification is not working for you because you're not receiving verification codes through text messages or no longer have access to the phone associated with 2FA, we can assist you.
Dealing with 2FA-related problems on Slack can be highly frustrating, as they can lock you out of your account, preventing you from accessing important work conversations and getting tasks done.
In this guide, we will walk you through the steps and solutions to help you fix the Slack two-factor authentification not working issue, ensuring you regain access to your account swiftly and securely.
How to fix the Slack two-factor authentification not working issue
To fix the Slack two-factor authentification not working issue, you have a few options. If you have backup codes, you can use one of them. Alternatively, you can ask your workspace owner to manually disable 2FA for your account.
Below, we will provide a detailed explanation of the methods available to resolve the Slack two-factor authentification not working issue.
Use backup codes
When setting up 2FA in Slack, you are given a set of backup codes. These codes serve as a lifeline if you ever encounter issues receiving verification codes. If you've saved them securely, now is the time to put them to use.
Keep in mind that each code can only be used once. So after regaining access to your account with a backup code, you can choose to either disable 2FA or switch to a more convenient option, like using an authentication app such as Google Authenticator or Authy.
Request admin to disable 2FA for your account
If you find yourself without your backup codes, don't worry. You can reach out to the workspace owner or administrator to manually disable 2FA for your account. Admins have the authority to assist you in this matter and can facilitate your access.
After regaining access, you can choose to keep 2FA disabled for convenient and hassle-free future logins. However, if security is a top concern, consider reactivating 2FA, this time with a phone you have access to or by using an authenticator app.
Contact Slack support
If you're a workspace owner and find yourself unable to sign in, you'll need to contact the workspace primary owner to help. However, if you happen to be the primary owner yourself, your sole recourse is to reach out to Slack.
Based on user reports, Slack's ability to assist in such cases may be limited, and a solution isn't guaranteed. Nevertheless, it's worth reaching out to them. You can inquire if they can assist in disabling 2FA for your account.