In recent days, a Snapchat update meant that users were finding the app crashing a few seconds after launching. Inevitably, Twitter was bombarded with complaints from frustrated users. Snapchat responded by releasing an updated version of the app to resolve this particular bug, saving millions of people from a fate worse than death. But for some people, Snapchat keeps crashing, even without a specific software update to blame. If you are one of those poor, unfortunate souls, then you are in luck. In this article, we'll be providing some top tips to help you out. Because we're nice like that.
Why does Snapchat keep crashing?
There are a variety of reasons why Snapchat might be experiencing problems on your device. A software update is a common cause, especially if you have an older phone. As apps are updated, they generally require more space, and more powerful devices, to run properly. But there are other reasons as well. Corrupted files, insufficient space on your device, and even an unreliable internet connection, can all be factors in this issue.
The good news, is that there are a few solutions you can try, to see if it overcomes your Snapchat crashing issue. We'll explain them next.
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How to fix Snapchat crashing
It (almost) goes without saying, but the first thing to try is always restarting your app. Completely close it down and then start it up again. It might even be worth restarting your device, just to make sure that the app isn't chugging away in the background, mocking your attempts to fix it.
As another general point, make sure your internet connection is stable. If your internet connection keeps dropping, this can make the app stop working. So if yo are on WiFi, consider switching to a cellular network connection, or vice-versa, to see whether this resolves the issue.
Android
If you are using an Android device, you can try to clear the cache in the Snapchat app. If any files have become corrupted, clearing the cache will remove these, and can stop it from crashing. To do this:
- Tap and hold the Snapchat app icon.
- Press the App Info prompt to open settings.
- Tap the Clear Cache button.
- Open Snapchat and see whether it still crashes.
If this is unsuccessful, then consider uninstalling and reinstalling the app. Before deleting the app, make sure you know your username and password, and that you have backed up anything important you wish to keep. When you are ready:
- Tap and hold the Snapchat icon on your home screen.
- Press Uninstall to delete the app.
- Open the Google Play Store.
- Search for Snapchat and re-download the app.
- Sign in and see if Snapchat keeps crashing.
iPhone
In the case of an iOS device, a lack of space on your device is a relatively common cause for this problem. to clear your cache:
- Open the Settings app on an iOS device.
- Tap General then find iPhone Storage and tap it.
- Scroll through the list of apps and find Snapchat.
- Review how much storage space the app is using.
Apps will be ranked in order of how much space they are taking up on your device. If you have any apps that you don't use that are taking up significant amounts of space, try getting rid of them, to see if this gives Snapchat the extra space it needs.
If this doesn't work, then much like an Android device, consider uninstalling and reinstalling the app. To do this:
- Tap and hold the Snapchat icon on your home screen.
- Press the small X that appears to delete the app.
- Open the App Store and search for the app.
- Tap Install to reinstall the app and sign in.
If none of these solutions helps, then there may be a more significant underlying problem with Snapchat. You can check their Twitter feed for updates, in case any issues have been identified.