How to Fix the PS5 Remote Play Controller Not Working Issue

Facing the annoying issue of your PS5 Remote Play controller not working? This issue can be a major inconvenience, interrupting your gaming sessions when you least expect it.

Although DualSense is among the best controllers on the market, encountering issues with it from time to time is quite common. Whether you're using the state-of-the-art DualSense Edge or the standard one, establishing a connection can sometimes be challenging.

Our thorough guide is designed to tackle the issue of the PS5 Remote Play controller not working, providing you with effective troubleshooting steps and solutions.

How to Fix the PS5 Remote Play Controller Not Working Issue

The first thing is to make sure you are playing on a compatible device. According to Sony, the Dual Sense controller is not supported on Android devices at present. If you're on iOS, then you can only use a DualSense if you are on iOS 14.5 or higher.

What if you are on a computer? If you have Windows 10 or higher, or macOS Catalina or later, then you can use the DualSense controller. If your device isn't compatible, there's nothing else you can do. Assuming you meet the criteria for using a DualSense controller, what can you do if it won't connect? Here are our top tips:

• Make sure your controller isn't paired to another device. If it is, you'll need to unpair it first, before trying again.
• If using a USB cable, make sure the cable isn't damaged. Also, make sure the port you are connecting with is also working.
• Check that your Bluetooth connections are working. Test your controller on your PS5. Also test a different device with whatever you want to use for Remote Play.
• Remote Play needs a minimum speed of 5 Mbps for both uploading and downloading. You can test your connection as follows:
  • Go to Settings > Network > Connection Status, and then select Test Internet Connection
  • If your network speed isn't fast enough, then you'll need to address that issue. Try restarting your router, making sure other devices aren't competing for bandwidth, and using a wired internet connection.
• Consider uninstalling and reinstalling the Remote Play app on your device.

Finally, make sure you are correctly set up for Remote Play. Let's look at that in more detail.

How to Set up PS5 Remote Play Controller

You need to make sure that your console is set up for Remote Play in the first place. So check that your console is on, or in Rest Mode. Make sure Remote Play is enabled. And check that the system software is fully up to date. Then, the first time you use Remote play:

• From the home screen, select Settings > System > Remote Play, and then turn on Enable Remote Play. 
• To start Remote Play while your PS5 console is in rest mode, select Settings > System > Power Saving > Features Available in Rest Mode. Then tick the boxes for Stay Connected to the Internet and Enable Turning on PS5 from Network.

When you want to launch Remote Play on another device:

• Turn on your console or put it into rest mode. 
• Launch PS Remote Play on your mobile device, and then select Sign In to PSN. Sign in with the same account that you use for your console. 
• Select PS5 or PS4. The app looks for the console that you've signed into using your account, and then connects to the console automatically. Once connected, the screen of your console displays on your mobile device and you can start using Remote Play. If multiple consoles are found, select the console that you'd like to use. 

In future, your device will automatically select the same device that you've connected to previously. If you're still struggling to connect your DualSense after doing all this, it's time to contact Sony for further support.